Service Terms & Conditions
Version number 150321, last updated 15th March 2021. - ShinyBingo.com
These terms and conditions apply to anyone (an 'End User' or 'Player') accessing this web site and/or using mobile applications and using the online functionality provided by the web site or mobile applications, WAP sites and mobile internet sites for purposes including, inter-alia, to visit, browse, register (or attempt to register) an account, and to play (or attempt to play) the games.
Due to the number of games we offer, the rules for each game can be accessed from a link within the game.
In these terms and conditions, capitalised terms mean:
1.1 The Games
Bingo, Casino, Slot, simulated scratch cards and other fixed odds Games played for real money via the web site and/or mobile applications.
Money won by a Player (also referred to as 'Winnings').
1.3 Prize Pool
Amount available for Prizes.
The payment wagered to enter one of the Games - also referred to as a 'Bet' or 'wager'.
An End User who plays the games (whether it be for prizes or for fun) and/or has an account.
A Player who wins a Prize.
1.7 Progressive Jackpot
A jackpot of which the payout total is incrementally increased every time a game is played for real money. These include both Global ('Big Bang') and Room Jackpots.
1.8 Payment Service Provider
A company which facilitates financial transactions to and from a player’s ShinyBingo account through our website.For example: Paypoint (for card transactions), Skrill and Neteller.
Dazzletag Entertainment limited is licensed by the Malta Gaming Authority (MGA) under licence MGA/B2C/193/2010 issued on 1st August 2018.
2 Introduction, Licensing, Protection of Customer Funds and Personal Information
2.1 These terms and conditions constitute a legally binding agreement between: 'You', the 'End User' or 'Player'; and Dazzletag Entertainment Limited
('We' or 'Us' or 'The Operator'). The games are operated on the basis of an underlying software system licensed to the Operator by the Malta Gaming
Authority (MGA) in Malta ('The Service Provider').
2.2 Dazzletag Entertainment Limited (C50978) is a limited liability company registered in Malta. Dazzletag Entertainment Limited's registered address is Villa Seminia, 8, Sir Temi Zammit Avenue, Ta' Xbiex XBX 1011 Malta.
2.3 Dazzletag Entertainment limited is licensed by the Malta Gaming Authority (MGA) under licence MGA/B2C/193/2010 issued on 1st August 2018. Find out more clicking here
2.4 We are required by our license to inform customers about what happens to funds which we hold on account for you, and the extent to which funds are
protected in the event of insolvency. We hold customer funds separate from company funds in a dedicated bank account held with our corporate bank. These funds are not protected in the event of insolvency.
2.5 Net Ent Malta Limited is a business partner of Dazzletag Entertainment Limited, supplying games via their current Class 4 License.
2.6 The Operator collects Personal Information when you register and use our services or make customer enquiries, register for information from us or
furnish information to us by other means. The Personal Information may include, amongst other things, your name, email address, home address, telephone
You must register personally and may not register an account for anyone else. You are only allowed to hold one account. Simply complete the account
registration form on the web site (or similar functionality where it is made available in the Mobile domain, including, inter alia, through mobile
applications or WAP or mobile internet sites), including your name, place of residence, telephone number, and valid email address, your chosen password and
security question information (and mobile phone number in the case of registrations made via the Mobile domain). The name associated with your payment
method (for example the name on your credit/debit card, or e-wallet account details) must match your first name and surname at all times. You must only use
your own payment methods in your registered name to make deposits and request withdrawals. We reserve the right to void all activity where two persons'
(married, common law partners or friends) payment method details are registered.
3.2 Restricted Territories
Certain countries prohibit or limit some or all of the forms of gambling available on this site. You are responsible for ensuring that you are familiar with your country's laws relating to gambling (and, if different, the laws of the country in which you are actually playing) and that you do not breach these laws.
The Operator does not accept registrations, and reserves the right to close any accounts, from the following territories Afghanistan, Albania, American Samoa, Antigua and Barbuda, Australia,
Bulgaria, Belgium, Cuba, Denmark, France, French Guiana, French Polynesia, French Southern Territories, Gibraltar, Greenland, Guadeloupe,
Guam, Italy, Indonesia, Iran, Islamic Republic of
Iraq, Israel, Libyan Arab Jamahiriya, Martinique, Netherlands, Northern Mariana Islands, Palestinian Territory, Occupied Puerto Rico, Reunion, Spain, Sudan, Syrian Arab Republic, Turkey, United States, United States Minor Outlying Islands, United States Virgin Islands
3.3 Minimum Age
You must be at least the minimum age of 18 years old to register and join this site and to hold an account (if the territory from which you are playing
requires you to be older than 18, then you must be at least the minimum age specified by the applicable local laws). This includes playing the games and
using the game console chat functionality. We reserve the right to invalidate accounts if we find a player is less than the minimum age and we may request
additional information to confirm a player's age at any time. Any player found to be under the minimum age will have their account frozen and their
winnings will be null and void. The provisions of the Act provide that the Operator may be obliged to forfeit balances relating to accounts of someone
under the minimum age to the Authority. No claim shall lie against the Operator in the event the balance is remitted to the Authority in these circumstances.
3.4 Encrypted Card Details
For most card types, you only need to enter your debit/credit card details once. The details are then stored on the secure servers of Paypoint using their
proprietary encryption algorithm. After that your debit/credit card details will only be used when you make a deposit or withdrawal. We require your 3
digit Card Security Code (also known as CV2 number) usually found on the back of your card during all card transactions so that your card issuing bank can
confirm the integrity of your deposit. We do not store the Card Security Code in our systems.
3.5 Age and Identity Verification
When considering member registrations and certain prize winning withdrawal transactions, the Operator reserves the right to use an independent reference
agency to verify your age and identity or any other information that you provide us. In performing these checks, the credit reference agency may keep a
record of your information. You can be assured that this is done only to confirm your age and identity. A credit check is not performed and your credit
rating will be unaffected. This enables accounts to be opened more quickly, reduces the need to obtain age and identification documents and assists us with
our crime and fraud prevention programme. In the event that it is not possible to satisfactorily complete our age and identity verification process we may
request you to provide personal identification documents to further confirm and validate your age and identity. We reserve the right to suspend your account until you have satisfactorily completed these checks.
3.6 Secure Communications
Information is transmitted between our secure servers and the secure servers of leading e-commerce payment companies who in turn have secure encrypted
links between themselves and leading banks. The Operator's employees and Service Provider's employees do not have access to your full debit or credit card
details. Our integration with these Payment Service Providers is conducted in a manner that is compliant with Payment Card Industry Data Security Standards.
3.7 Personal Account / Registration Acceptance
Upon acceptance of your Registration you will be issued a personal account and confirmation of your registration. You are required to confirm your email
address by clicking on the link in your registration email. You will not be able to utilise the full functionality of your account or process any
withdrawals until you have done so. Note that users of the mobile applications are required to have a valid email address for this purpose. If you have
entered an incorrect email address at the time of registration, you can update your details in the My Account section of the web site. The Operator
reserves the right to decline acceptance of an account registration at any time at its sole discretion. In this instance, unused balances will be refunded
to account holders, subject to the terms and conditions and the Operator's obligations under the License.
3.8 Named Account Holder Is Sole Permitted Account User
If we have reason to suspect that the person operating the account is not the named account holder then we reserve the right to close the account and
withhold player balances/withdrawals until the account's operator can be fully verified. This security policy is designed to help prevent against account
misuse and under-age gambling. If the account operator's identity cannot be fully verified or remains in doubt then the account will remain closed with any winnings/balances forfeited.
3.9 Illegal Wagering is Void
The Operator does not accept liability for any breach by you of the applicable laws of your country of residence. The Operator reserves the right at its
sole discretion to declare any wager as void if a player is identified as playing illegally, in which event no winnings will be paid.
3.10 Secure Member Details
The Operator executes transactions in secure mode using encrypted certification, so any personal and financial details you submit are encrypted during
transmission. The Operator takes all reasonable precautions to protect sensitive information provided by visitors to the website or mobile applications.
3.11 Depositing Funds
You can deposit money into your account to play the Games using Visa, MasterCard, Neteller, Skrill, Paysafecard and Bank Transfer. All transactions will be
in EURO currency (also referred to as ‘EUR’ or “€”). Dazzletag Entertainment Ltd. will appear as a reference on your card / payment provider statement.
Please note we accept no responsibility for any charges or fees levied by your card issuing bank or financial institution. As the account holder,
you must deposit only with a payment option which is registered in your name. If the name on the payment option does not match the name on the ShinyBingo
account where it is used, we reserve the right to close the account and withhold any winnings/bonuses.
3.12 Minimum and Maximum Deposits
A minimum deposit of EUR 10 and a maximum of EUR 1.000 per transaction may be made using any of our accepted payment methods.
3.13 Maximum of Three Live Credit/Debit Cards per Member
You may register more than one credit or debit card number on your account, no card may be registered to more than one account. You may register a maximum
of 3 different cards. You can only use your credit or debit card to make deposits in the account with which it has been registered. If you need to change
or update a payment method, please contact our customer services team on firstname.lastname@example.org.
3.14 Online Wagering Only
You may only place wagers for the Games through this website or using the mobile applications that we make available. Attempts to place wagers through any other medium, including telephone, fax or post, will not be accepted.
3.15 Interest on Member Account Funds
Dazzletag Entertainment Limited is not a financial institution and thus any deposits made into your account are not due any interest payments whatsoever.
3.16 Up to Date Personal Details
It is the Player's responsibility to ensure that their personal details are kept up to date, including name, place of residence, telephone number, and
valid email address. If necessary we will contact you at your registered email address, by phone, by SMS (text message), or by letter. We will phone your
mobile number in preference to your home number, if you register your mobile number.
3.17 Member Responsibility for Keeping Password and Member Details Secure
Your account username and password are issued for your personal use and should be kept private at all times. Your account is for your sole personal use
only and provided that we have been correctly supplied with the account information requested, we are entitled to assume that all payment and gaming
transactions are made by you. We take no responsibility for any third party access to your account and under no circumstances shall the Operator be liable
for any losses incurred by you as a result of misuse of your password by any person or for any unauthorised access to your account and all transactions
where your user name and password have been entered correctly will be regarded as valid, whether or not authorised by you. You should change your password
on a regular basis and never disclose it to any third party. You can change your password at any time through the 'My Account' section of the web site. We
will never ask you to disclose your password. Do not associate your password with anything personal such as names, birth dates, telephone numbers, or other
familiar words. This will help to prevent the risk of unauthorised use of your account. It is your sole responsibility to protect and keep your username
and password confidential at all times and you are responsible for any unauthorised misuse. We strongly recommend that you disable any automatic password
memory in your browser prior to use and that you run appropriate anti-spyware, firewall and virus protection on your computer on a regular basis. Always
log out of your account and shut down your computer when not in use and avoid accessing your account at Internet or Cyber cafes, libraries or other public
sites that have Internet access. You must report any loss or misuse of your password and if you think your account may have been accessed by a minor please
contact us with immediate effect.
3.18 Login / Logout Feature
Wagers should only be made by the account holder. The Software Systems normally (though without creating an obligation to do so) automatically log out an
account holder where no activity has been recorded on the Games server for more than 15 minutes.
3.19 Contacting the Operator if Member Details believed no Longer Secure
Members are also responsible for keeping accurate details provided at registration up to date. You can access and amend your own individual account
information by clicking on 'My Details' in the My Account section of the web site. If you have any reason to believe that your individual account
information may no longer be secure please contact Customer Support immediately through by emailing email@example.com. We would also recommend that
at this point you amend your password in the ‘My Details’ section of your account. If there has been any unauthorised use of your debit/credit card on the
ShinyBingo website, as well as contacting us, we strongly recommend that you contact your card issuer immediately.
3.20 Closing Member Accounts
The Operator reserves the right to close an account at any time without prior notice or explanation. Unused balances will be refunded to account holders,
subject to the terms and conditions and the Operator's obligations under the License.
3.21 Payment Transaction and Fraudulent and Suspicious Transactions
Each user of the Service is fully responsible for paying all monies owed to the Operator. It is unlawful to deposit, or attempt to deposit, funds obtained
from ill-gotten means. To prevent crime, verify your identity and meet our legal obligations all transactions are checked and monitored and where
appropriate we reserve the right to use third party reference agencies to assist in this process. You agree that you will not make or attempt to make any
chargebacks, and/or deny or reverse any payment that you have made and you will reimburse the Operator for any chargebacks, denial or reversal of payments
you make and any loss suffered by the Operator as a consequence thereof. The Operator may, at its sole discretion, cease to provide the Services or
withhold payment to certain users or to users paying with certain credit cards or third party payment methods. We reserve the right to use third party
electronic payment processors and/or financial institutions to process payments made by and to you in connection with your use of the Services. To the
extent that they do not conflict with the terms of this Agreement, you agree to be bound by the terms and conditions of such third party electronic payment
processors and/or financial institutions. In the case of suspected or fraudulent payment, including use of stolen credit cards, or any other fraudulent
activity (including any chargeback or other reversal of a payment), we reserve the right to suspend or close a user's account, reverse any withdrawal made
and recover any winnings. The Operator has the obligation under the Act to report suspicious activity to the Regulator and reserves the right to report
such activity to the police or relevant authorities and may employ collection services to recover payments. However, under no circumstances shall the
Operator be liable for any unauthorized use of credit cards, irrespective of whether or not the credit cards were reported stolen.
3.22 Multiple Accounts Policy
Only one account per person is allowed. Any subsequent accounts registered by an existing player will be closed with winnings/bonuses voided. ShinyBingo
allows a maximum of 2 accounts per household/address/I.P address. Any attempted registration that does not comply with our policy will be denied. If
following registration we discover that your account violates our Multiple Accounts Policy it will be closed with any balances/winnings voided. Winnings
will only be processed to members who have one account. If a member has more than one account, all winnings will be void. If the name on a member's account
does not match the name on the credit or debit card(s) used to make deposits to the account, all winnings for that account will be void. If your payment
details have been used on another account then your account will be closed. Any abuse or fraudulent activity in relation to bonuses awarded or offered will
result in the account and any subsequent accounts being closed and any winnings immediately voided.
3.23 Transfer of Accounts and/or Funds
It is prohibited for a member to sell, transfer or acquire accounts to or from other members, or to attempt to do so. It is prohibited for funds to be transferred between accounts.
3.24 Responsible Gaming
The Operator takes the issue of responsible gaming very seriously and is committed to providing
a safe and fun gaming service. To view our Responsible Gaming policy and for more details on how
you can control your gambling please visit our Responsible Gambling Page which is also linked from our homepage.
The Operator provides full training for staff to help them to identify signs of problem gambling and dispense the relevant advice.
On self-exclusion request, we will allow users to request to close any account for a minimum period of 6 months, during which time it will
not be possible for the account to be re-opened for any reason. We will also automatically remove the player from any mailing lists that we operate.
The Player can self-exclude under The Operator’s responsible gaming self-exclusion policy at any time by contacting our Customer Support team
through emailing firstname.lastname@example.org with the username or registered email details of the account you wish to close. Self-Exclusion can also
be requested by using our Responsible Gambling Page, or by contacting our Livehelp team. When requesting exclusion via the logged in Responsible
Gambling page, the users account will be closed whilst awaiting confirmation of details and exclusion.
The operator will use details provided by the player to exclude the player from all platforms owned by the operator. Only these details provided
by the player will be excluded. Should requested details not be received, the account will remain closed but with no self-exclusion period added.
The operator is not liable should a player create a new account with different details. When adding a period of self-exclusion, the Operator recommends
that the Player considers self-exclusion from any available gambling facilities and seeks further advice from the help organisations detailed on our Responsible Gambling Page.
During a self-exclusion period, the Operator will use all reasonable endeavours to ensure compliance with our responsible gaming self-exclusion
policy and prevent the Player from using gambling facilities offered under the relevant trading name. However, the Player accepts that the Operator
will have no responsibility or liability whatsoever should they continue to deposit and wager using additional, not previously disclosed, accounts
or new account(s) opened using different personal registration information. The Operator also accepts no responsibility or liability for any accounts
registered with similar details where some entries are manipulated or adjusted in order to bypass various protections and filters. Upon self-exclusion,
all future wagers, stage saved games, pre-purchased Bingo tickets, Bonus funds and entries in any promotions will be forfeited. We will not be able
to reinstate these if the account is reopened after the self-exclusion period. All remaining balances less any active bonuses will be returned to the Player.
Upon expiry of the self-exclusion period the Player may request to re-open a closed account by contacting our Customer Support team by emailing
email@example.com with the details of the account you wish to re-open.
Accounts closed as part of our self-exclusion policy cannot be re-opened for any reason until the self-exclusion time period has expired. Requests
to re-open an account with an expired self-exclusion period are subject to a 24-hour cooling off period.
3.26 Closing Accounts
You have the right to cancel and close your account and request payment of outstanding
funds at any time. The Operator also reserves the right to temporarily suspend or permanently
close your account (without assigning any reason). So long as you have complied with the
foregoing obligations and the terms referred to in the terms and conditions, your outstanding
funds, as recorded on the Operator's systems, will be repaid to you. Closure of an account
will automatically render any open games, pre-purchased Bingo tickets, Bonus funds and
entries in any promotions void. We may not be able to reinstate these if the account is reopened.
All remaining balances less any active bonuses will be transferred to your credit card,
transferred to your bank account or paid by cheque.
3.27 How to Close your Account
You may instruct us to close your account at anytime by completing the relevant form located
in our Helpdesk. You can also close your account using the links provided in our regular
newsletters or by contacting our Customer Support team by emailing firstname.lastname@example.org
with the username or registered email details of the account you wish to close. Such
termination shall occur within 7 calendar days after receipt by the Operator of your request.
You accept that you shall remain responsible for any activity on your account between advising
us of your notification and the termination of your account by the Operator.
3.28 Re-opening your Account
You may request to re-open a closed account by contacting our Customer Support team by
emailing email@example.com with the details of the account you wish to re-open.
All requests to re-open a closed account will be reviewed by the Operator. Accounts closed
as part of our self-exclusion or cool off policy cannot be re-opened for any reason until
the self-exclusion or cool off time period has expired.
3.29 Tax and Legal Advice
Dazzletag Entertainment Limited does not provide advice to players regarding tax and/or
legal matters. Players who wish to obtain advice regarding tax and legal matters are
advised to contact appropriate advisors and/or authorities in the jurisdiction in which they are domiciled and/or resident.
3.30 Deceased Policy
Upon the death of an account holder, the assests (i.e. balance, bonus and status points)
of an account may be transferred to a new account with a separate username for the next
of kin. Provided that relevant documentation such as death certificate is received.
Assets cannot be added to an existing account for the inheritant. However, an option
will be given for them to close their account and continue with the newly created account.
3.31 Deposit Limits
Players may set a deposit limit through our Customer Services team by emailing firstname.lastname@example.org.
Our deposit limits work on a 24 hour rolling basis. The deposit limit is only effective for the account
on which it is set. In the event of any dispute regarding deposit limits, the decision of the Operator
is final. Any increase or removal of responsible gambling limits is subject to a 7 day cooling off period.
3.32 Session Limits
Players may set a time limit on each gaming session, defined in minutes, through our Customer Services
team by emailing email@example.com. If a session limit is in place, the gaming session will be
automatically closed once that limit is reached and a to a new gaming session will need to be started to continue playing.
3.33 Wagering/Loss Limits
Players may set a limit on the amount that can be wagered or lost per calendar day through our Customer
Services team by emailing firstname.lastname@example.org. Any increase or removal of responsible gambling limits is subject to a 7 day cooling off period.
4 Welcome Bonus and Reload Bonus Terms and Conditions
4.1 Free Bonus, Welcome Bonus and Reload Bonuses
A Free Bonus is a bonus obtained by winning certain chatgames/bonusgames. A Welcome Bonus is a first time
sign up bonus that is triggered when you first deposit. This cannot be combined with any other bonus or
promotion nor can it be given to future deposits. However sometimes they may be offered as a onetime bonus
offer on a single deposit within a defined period of time and are only available to selected members. Reload
bonuses operate under the same terms and conditions as a welcome bonus
4.2 Bonus Eligibility
A welcome bonus is available to all members on their first deposit and is optional.
Only one Welcome bonus is available per member. Bonuses on further deposits are available
only on selected deposits, providing you have been selected to receive a bonus. In the
event a member deposits an amount that does not qualify for a bonus they will not be able
to claim the bonus on subsequent deposits that would have qualified for a bonus.
Qualifying members will have their account credited with the bonus providing their deposit
meets the minimum and maximum deposit requirements.
4.3 Bonus Types
The following types of bonus are defined as follows: Free bonus / Bouncing bonus / Mystery bonus,
Fixed Bonus - Bonus amount is a fixed value. Cash Match Bonus - Bonus amount is equal to the
member's deposit (up to a maximum value defined in the bonus rules, usually EUR 100 Cash Match
Percentage - Bonus amount is a percentage of the member's deposit. A 50% Cash Match would be a
bonus equal to half the member's deposit (up to a maximum value defined in the bonus rules, usually EUR 100.
4.4 Wagering Requirements
All bonuses are subject to wagering requirements, which need to be completed before they can
be transferred to the balance meter; from where they can be withdrawn. This will differ depending
on the bonus offered; see individual bonus terms and conditions for full details. Wagers on each
game will contribute different amounts towards your wagering requirements. Your wager
requirements will be displayed to you in the My Account section of the website under the option
‘Bonus Overview’. You will be presented with an example of how much you will need to wager.
If any games are excluded from the wagering contribution they will be listed in the terms and
conditions associated with the individual bonus. By accepting a bonus, you agree with the Bonus
terms and conditions and you will not be able to forfeit your bonus once you have placed a wager
with your bonus funds. Further information regarding individual bonus rules are published on our
website under the section entitled 'Promotions', by accepting a bonus from us you confirm that
you are in agreement with these rules. Casino games cannot be played with your bonus account.
Therefore no wagering requirements apply to our casino games. Bonuses can only be used when
buying real bingo cards. Wagering requirements apply for all of our standard bonuses. Members
will be required to wager the original bonus amount a certain number of times (typically between
6 and 10 times) before the bonus is unlocked and transferred to the customers balance meter,
where it may be withdrawn. Example: For a bonus of €10,- with 6 times wagering requirements
the player will be required to wager € 60,- before the bonus is unlocked for withdrawal.
During this time all winnings from tickets purchased with this bonus will be returned to the
players bonus meter. Bonus wagering in tournament, guaranteed jackpot and special rooms will
not be counted towards wagering requirements. This applies to any room outside of the 90 and
75 Ball tabs in our room selector, unless otherwise stated.
4.5 Wagering Order
In the event of a win from a game played using your bonus, your bonus balance will be topped
up with all win amounts until the wagering requirements are completed. You will not be able to
withdraw any winnings won when wagering with bonus money until you have met the wagering
requirements of your bonus and the funds are transferred to your balance meter. Type 1 bonuses are always played before Type 2 bonuses.
4.6 Withdrawal Restrictions
If you have an active bonus in play you may be able to withdraw part or no part of your total
funds depending on the bonus received. For welcome and reload bonuses your bonus is
non-withdrawable until your wagering requirements have been met. Once you have met your
wagering requirements, you will be able to withdraw any available funds on your balance meter.
Certain bonuses (e.g deposit match and welcome bonus) will expire should a withdrawal be
requested from the balance meter if they are active on the account and the wagering requirements
have not been completed. All withdrawals will be subject to audit before being processed.
The Operator reserves all rights to void bonuses or any winnings for failed audits.
The Operator reserves the right to modify these rules or cancel this promotion at its sole discretion.
Type 1 bonuses are always played before Type 2 bonuses.
4.7 Depositing with an Active Bonus
A member may make any number of further deposits without affecting the bonus in any way.
All deposits are added to a member’s account as withdrawable funds.
4.8 Bonus Rules
By accepting a bonus or participating in a promotion, you agree to be bound by these rules and
to the decisions of the Operator (whose decisions are final and binding in all respects).
All bonuses are subject to our official Terms and Conditions, which shall be binding in all cases.
Specific bonus rules including the wagering requirements for individual bonuses are detailed in the
‘Promotions Section of our website and under the ‘Tournament/Bonuses’ section in the ‘My Account’.
By accepting a bonus from us you confirm that you are in agreement with our general bonus terms
and conditions as well as specific bonus rules detailed in the aforementioned sections. All
bonuses are offered at the sole discretion of the Operator who may choose to exclude certain
players, territories or payment methods. If you are unsure about the bonus rules and conditions
please contact email@example.com before accepting the bonus.
4.9 Additional Bonuses and Promotions
The Operator reserves the right, at its sole discretion, to provide additional bonuses or
complimentary payments to members either applied directly to the account or through mechanisms
such as offering the facility for members to participate in bonus games and promotions.
The application of a bonus or 'comp' to a member's account or the offering of bonus games
does not oblige the Operator to make any similar payment or offer to any other member.
4.10 Free Bonus
Free bonuses can be won by playing chat games, for example the Bouncing Bonus, or purchased using
Gold Coins in our shop. The wagering requirement for free bonuses is typically 10x but may vary.
4.11 Welcome Bonus
The Operator offers a Welcome Bonus at the time when you first deposit. This bonus is 200% of
your deposit. So if you deposit € 50,- the Operator will add a €100,- bonus to your account.
Although you can deposit more than €50,- , the Welcome Bonus is limited to a maximum of €100,-.
The Welcome Bonus can be obtained in combination with a Free Bonus. The wagering requirement is 6x the bonus.
4.12 Reload Bonus
The Operator offers a Reload Bonus of 50% of your deposit. So if you deposit €50 the Operator will
add a €25 bonus to your account. Although you can deposit more than €250, the Reload Bonus is
limited to a maximum of €125. The Reload Bonus can be obtained in combination with a Free Bonus
and a Welcome Bonus. The wagering requirement is 6x the bonus.
4.13 Validity and Expiry
Unless otherwise indicated in the Promotion Correspondence or an On-line Promotion, a promotion
is intended for the addressed recipient or category of recipient only and cannot be transferred.
If you are not the intended recipient or within the intended category of recipient then the offer
is null and void. The Promotion Correspondence or On-line Promotion may also indicate a period
after which the bonus will expire. ShinyBingo reserves the right to alter, terminate or withdraw
bonuses at any time and at its own discretion. We reserve the right to remove any incorrect credits
added to the bonus or balance meter due to technical issues. If an account is inactive for a
period of 3 months or more then any bonus on that account will be automatically removed by ShinyBingo
and deemed to be forfeited. All open bonuses are automatically forfeited upon self exclusion of an account.
4.14 Bonus Abuse
In the event that the Operator believes a member is abusing or attempting to abuse a bonus or
other promotion, or is likely to benefit through abuse or lack of good faith from a gambling
policy adopted by us, then we may, at our sole discretion, deny, withhold or withdraw from any
user any bonus or promotion, or rescind any policy with respect to that user, either temporarily
or permanently, or terminate that user's access to the Services and/or block that user's account.
4.15 Special Promotions
From time to time the Operator may offer themed events and special promotions allowing players to win extra prizes.
The Operator reserves the right to determine the member qualification criteria of the bonus promotion.
Full details on the bonus promotion terms and conditions can be found at www.shinybingo.com.
4.16 Depositing Players Rule
The crediting of prizes and bonuses for promotions, events, chat games and side games may be subject
to the 'depositing players rule'. This rule means that only players who have deposited within the time
frame dictated by the Operator are eligible to receive prizes. Entry into certain rooms, including but
not limited to our jackpot event rooms are also restricted to players who have deposited within a certain
time-frame, this time-frame is published on the relevant event page but is subject to change.
The deposit requirement period is calculated from the exact time at which the room opens.
The Operator reserves the right to invoke this clause at their discretion and their decision on whether a
player is eligible for entry to an event/prizes is final.
4.17 Refer a friend
A refer a friend bonus is offered at the discretion of the Operator. This bonus may be amended or withdrawn
at any time. Only valid referral registrations from non-existing players are counted. In the event of suspected
abuse of this feature the Operator reserves the right to close the associated accounts
5 Acceptance and Validation of Wagering
5.1 Playing for Real
Players can enter our bingo games by purchasing tickets using funds from either their bonus or balance meters.
Casino games (including our mini-games in the bingo application) can only be 'played for real' by a player
using funds from their balance meter. In no instance would wagering in the casino's 'demo' mode entitle a
player to win cash jackpots or prizes. In order to play casino games for real money, players must have made
at least one valid deposit to their account in the previous 3 months. Casino wagering may be voided if on
review the member has not deposited within the previous 3 months. For this purpose, we define 'previous 3 months'
as the last 90 days. The Operator’s decision on this condition is final.
5.2 Confirmed Wagers
When placing a bet you must receive confirmation from us that the wager has been accepted. All bets are final.
The Operator cannot cancel or refund wagers once they have been confirmed by the Operator in your account
unless the wager is declared void for reasons outlined in these Terms and Conditions.
5.3 Accurate Wagering Records
Despite every effort to ensure total accuracy, the Operator does not accept responsibility for any errors
or omissions in respect of information provided on the site. Wagers based on incorrect odds will be void.
5.4 Deduction of Wagers / Unresolved Wagers
Stakes (the cost of a wager) will be deducted from your account at the time of placing your bet, no matter
when the result is determined. The Operator cannot refund bets placed on games where bets have been purchased
for future plays that have not yet been settled. Such bets will be resolved and winnings credited to members bank accounts.
5.5 Right of the Operator to cancel/terminate Games
The Operator reserves the right to cancel or terminate game events at its sole discretion. In the event that a
game is cancelled or terminated such that it is not possible to resolve the wager then that game shall be deemed
null and void and the wager will be credited back to the member account.
5.6 Right of the Operator to postpone Games
The Operator shall also reserve the right to postpone games at its sole discretion. In this case any wagers for
the postponed games shall still stand and the game will be executed at the new time set by the Operator.
In practical terms the postponement of games is likely to only apply to games which follow a schedule and allow
prepaying of entry tickets (i.e. as Bingo), though the Operator reserves the right to extend this clause to other games.
5.7 Pre-Purchased Bingo Cards
Pre-purchased bingo cards are purchases for games that will take place in the future. Once you confirm you have
purchased a ticket for a future game, your wager is final. Pre-purchase games may be subject to change or cancellation
without prior notice. In the event that a game is cancelled, you will be refunded all purchased tickets.
The Operator reserves the right to cancel or amend any game without prior notice.
6 Prizes, Payment of Winnings, Withdrawal of Funds and Bonus Promotions
6.1 Crediting Winnings
Winnings due on wagering conducted through your account will be added to your balance or bonus meter automatically.
This update of your account is not 'proof of win'. If upon manual review there is evidence of fraud or malpractice,
the Operator reserves the right to void certain winnings and to amend member accounts accordingly.
6.2 Maximum Winnings
The maximum that any one individual can win in any 24 hour period (excluding any progressive or super jackpot
elements to a prize payout) is limited to EUR 250,000 or currency equivalent. Should you exceed this limit in
any 24 hour period, any bets made once the limit has been exceeded may be rendered void, at the Operator's discretion
and your stakes will be returned to your account without any winnings made on those wagers.
6.3 Rounding of Winnings
The Operator uses a wager multiplier to calculate and accumulate gaming odds and it is therefore possible
that with certain games, winning payouts can be displayed for presentational clarity having been rounded
down to two decimal places to the nearest currency unit (i.e. cents (EUR). However, the Operator's servers
calculate and record the exact decimal value of the accumulated winning payouts and member’s balances.
6.4 The Operator's Wagering Decision is Final
You agree that the Operator and their records shall be the final authority in determining the terms of any wagers you place and the circumstances in which they were made.
6.5 Taxation on Winnings
Any applicable taxes and fees in connection with any winnings awarded to you are your sole responsibility.
If you have any further questions regarding winnings, please contact Customer Support for assistance.
6.6 Licence Fees
The Operator will pay any appropriate licence fees to the appropriate tax authorities at the applicable rate.
6.7 Withdrawal Timescales
You should receive your withdrawal within 3-5 working days. Typically, it takes us 1-2 working days to process your
payment followed by another 2-3 working days for your bank to receive it. Please be aware that these timescales are
a guide only and not guaranteed. The Operator does not accept any liability which may result from you receiving your withdrawal outside of our normal timescales.
6.8 Withdrawal Payout Method
Typically, your withdrawal will be sent to the bank details which you have added to the ‘my details’ section of your account.
However, in some cases, to comply with Anti Money Laundering Laws, we will send your withdrawal to another method which
you have used to deposit. The decision off the Operator regarding a player’s withdrawal method is final.
6.9 Minimum/Maximum Withdrawals
The minimum withdrawal is EUR 25. Withdrawals on unverified accounts are limited to EUR 2,329.37. As part of our Age
Verification and Anti-Money Laundering requirements, withdrawals may be subject to ‘Proof of Identity’ checks.
We do not charge you to withdraw from your account and please note we accept no responsibility for any charges or
fees levied by your card issuing bank or financial institution.
6.10 Withdrawal Eligibility
In order to withdraw, a player’s account must firstly be age verified. If the Operator is unable to do this using an
age verification agency then photo identification will be required. In some cases additional verification documents
will be required (see term 6.13 for more details). Players who receive our sign-up bonus may be able to meet the
wagering requirements and request a withdrawal without making a deposit. In order to receive a withdrawal, these players
are required to make a deposit of 10 EUR or more using a refundable payment source (Debit/Credit card,
Neteller or Skrill), they can then be granted a withdrawal containing their deposit and converted bonus.
At least one deposit must be made in the previous 90 days in order to request a withdrawal.
6.11 Unsuccessful Withdrawals/Re-issuing Bank Transfers
It is the sole responsibility of the player to submit the correct bank account and sort code details for payment
of winnings via bank transfer. The Operator cannot repay incorrect, successful payments which have been caused as
a result of erroneous details from the player. If payment is unsuccessful, the Operator will investigate and notify
the player and request corrected bank account details. Unsuccessful payments will only be credited to a players account
once the Operator has been notified by its bank payment processor that the payment has been successfully retrieved.
6.12 Confirmation of Payment Requests / Account Debiting and Reversing Withdrawals
Once you have submitted your request you will see a confirmation message that the transfer has been actioned and
your balance will immediately clear to zero or to the balance of the amount not withdrawn. During the time before
your withdrawal is processed by us, you will be given the option to reverse your withdrawal with a maximum of 30
times per month. Reversing your withdrawal will cancel your request and see the funds returned to your balance.
6.13 Payment Authorisation and Payment
We aim to authorise your card, bank transfer or e-wallet withdrawal request within 1-2 working day(s) of your request.
For security reasons players making withdrawals may have to provide some additional information to ensure stringent
safeguards are maintained. This is to protect our players and ensure no fraudulent activity is carried out and ensure
we meet our obligations under the provisions of the License. Once your withdrawal has been approved we are not responsible
for any third party financial clearing process delays in your payment being received. As well as any other verification
processes we may undertake, (please refer to Section 3.6) we reserve the right to request you to provide additional proof
of identity to assist with our Money Laundering and Age Verification policy before processing your withdrawals. Upon email
or telephone request we reserve the right to request specific proof of identity in the form of, including but not limited
to: passport number, driving license, photocopy of a valid identity document, utility bill or header of a recent bank or
card statement. We are not responsible for any delays in processing your withdrawal requests in the event you do not receive
or respond to our request. As part of our compliance to EU Money Laundering Directives all personal information records are
kept for a period of least 5 years and are held and processed in line with the EU Data Protection Directives.
6.14 International Bank Transfers
Non UK registered and overseas members requesting international bank transfers will be sent their withdrawal less any
applicable bank transfer fees. Alternatively such members currently overseas can opt to receive their withdrawal by cheque in euros.
6.15 Progressive Jackpots
Progressive Jackpots include our Global ('Big Bang') Jackpot and our Room Jackpots. To be eligible to win any Progressive
Jackpot the player must have made a valid deposit to their account within the previous 3 months. For this purpose, we define
'previous 3 months' as the last 90 days. ShinyBingo decision on this condition is final. Provided the player is eligible,
a Progressive Jackpot can be won through buying cards with either the bonus or the balance meters and winning the full house
prize within a certain number of balls as specified in the room. In the event of a progressive win we reserve the right to
publish information such as first name, first letter of surname, town or city, county, country and details of your win as
well as any photographs and quotes from telephone conversations or email correspondence. The Operator reserves the right to
participate in pooled progressive jackpots across networks owned and operated by the Service Provider.
6.16 Progressive Jackpot Winnings
Progressive Jackpot Winnings will only be awarded to players who have made a deposit in the previous 3 months.
For this purpose, we define 'previous 3 months' as the last 90 days. ShinyBingo decision on this condition is final.
All progressive winnings will be subject to final confirmation by the Operator. This decision will be final and no correspondence will be entered into.
6.17 Progressive Jackpot Accuracy
The Operator has taken every possible precaution to ensure that the progressive value displayed in the game matches the value
on the game server. Please note that it is the progressive value on the server that is used when the progressive is paid out.
A small discrepancy may arise due to the delay between the initial progressive being displayed to the Player and the progressive
that is actually won and paid out. Although unlikely, it is theoretically possible for the jackpot to be apparently won by more
than one player during the delay period mentioned above. In the event of more than one player apparently winning a progressive
jackpot simultaneously then the player recorded on our servers as having won the jackpot first shall be the recipient and the
subsequent player(s) shall win the value of the jackpot when reset. In the extremely unlikely event of the server recording a
win truly simultaneously, the Operator reserves the right to share the jackpot equally between the winning players.
6.18 Exchange Rates
You hereby acknowledge and accept that jackpots and other promotional amounts may be displayed on the Site in one currency
but actually paid to you in another currency. You will always be credited in the currency you selected with registering your account.
All currency conversions executed by the Operator for the purposes of allowing you to deposit and withdraw money from your
account shall be executed by the Operator at an exchange rate comparable with daily commercial rates offered by banks and credit card companies.
6.19 Location-specific Promotional Prizes
The Operator will specify if 'travel costs' are included in a location-specific promotional prize. The Operator reserves the
right to offer an alternative prize of similar value (including a financial consideration) if it is impractical for the player
to travel to a location-based prize. In such cases, the Operator will attempt to offer a similar type of prize at a location
nearer to the player but the Operator reserves the right alternatively to offer a financial consideration prize.
6.20 Prize Winner Promotion
The Designated Winner hereby agrees that their first name, first letter of their surname, town or city, county, country and details
of your win as well as any photographs and quotes from telephone conversations or email correspondence may be used in any publicity material by the Operator.
6.21 Maximum Payout
If a player makes a withdrawal of more than 20,000 €/£ the operator reserves the right to spread the payment over multiple months.
This means the player will receive up to 20,000 €/£ every subsequent 30 days until the whole winnings have been paid.
Players categorized as VIP in our casino can request a higher monthly payment of their winnings from their VIP manager.
7.1 Minimum Stakes
A minimum stake of EUR 0.01 per wager applies. All stakes/wagers generate a unique ticket number/identifier.
7.2 The Operator's Server Evidenced Bet Results
In the event that there is a discrepancy between either the numbers that a Player believes that they have entered or the graphic
display of the game they have played and those in the database maintained by the Operator, the numbers in the database are considered
valid and no correspondence disputing such issues will be entered into by the Operator. For the avoidance of doubt, this policy covers disputed results on both 'Play for Real' and Demo Mode Games.
7.3 Random Number Generator
You accept and agree that random number generator software, hosted on the Operator’s servers in Malta and Sweden will determine the
outcome of the Games. You accept and agree that if the result shown on the Software (as installed and operated by your hardware)
conflicts with the result shown on our server, the result shown on our server shall in all circumstances take precedence.
You understand and agree that (without prejudice to your other rights and remedies) the Operator records shall be the final authority
in determining the terms of your use of the Services and you shall have no right to dispute the Operator's decisions in regard to such matters.
No claims or disputes will be considered more than seven days after the date of the original transaction and all claims or
disputes should be raised with Customer Support by emailing firstname.lastname@example.org.
7.4 Integrity of Random Number Generator (RNG)
The output of the Service Provider's RNG used by the Operator is monitored regularly by the Operator to ensure it performs within
expected bounds and is checked periodically by the Agents of the Authority and is accepted and certified by the Authority in accordance with the provisions of the License.
7.5 Automatic Game Playing / Manipulation of Software
Automatic playing of Games by software (including so called 'robots') or any other manipulation of the Games or your/another Player's
account data may result in termination of your membership, cancellation of all associated accounts, and the cancellation of any outstanding
winnings and deposits. Players that violate this policy will not be eligible for reinstatement under different screen names until further notice.
7.6 Rules and Regulations Violations
The Operator reserves all legal rights and remedies against Players who violate the rules and regulations associated with the Operator's account membership.
7.7 Disconnections and Other Events Beyond the Operator's Control
Wherever possible, the Operator endeavours to ensure the full protection of all its clients and their bets. However, there are certain
events that are beyond the Operator's control. The games are played over Internet, and, in the case of mobile games, over the cellular
mobile telephone networks. These are communication mediums that are known to be imperfect. If you have not commenced the game when you
are disconnected, the game will not take place. If you have commenced the game when you are disconnected the game will be recorded on
the game servers and the bet will stand and the outcome will be reflected in your account status. Some Games are multi stage and may
include bonus games. In the event of a disconnection during a bonus game or a multi stage game, reconnecting and re-selecting the game
(at the same coin value where applicable) should cause the game to recommence from the point at which it terminated. Non multi stage
games will complete the outcome of the game or bonus game in your absence and will credit your account in the result of a win. In the
event a bonus game cannot for any reason be recommenced in this way this is considered a malfunction unless otherwise stated in the
specific game rules. In the event of disconnection the records stored on the game server shall be the final authority in determining the
terms of any wagers you place and the circumstances in which they were made. Malfunction voids all pays and play.
7.8 Client (Member) Account Balances
The balance of a client's account will at all times be as is recorded on the server. Generally the balance on the server when logging
into the website, after a line has been disconnected or become non-responsive, will reflect the true balance after completion of the
last bet prior to the breakdown in communications.
7.9 Wager Result Acceptance
By placing any further wagers with the Operator the Player accepts the results of any previous wager. As such (at the Operator's discretion)
the results of the previous wager are no longer in dispute and no refunds or other adjustments will be granted. If the Player should
feel the result of any of the Operator's games is unfair or incorrect the Player should contact the Operator immediately and report the incident.
7.10 The Operator's Terms and Conditions of Play
All games are played strictly subject to the Operator's terms and conditions. By playing at the Operator's website, the player is
agreeing to abide by these terms and conditions and, in addition, the specific rules relating to any specific game played.
7.11 The Operator's and Service Provider's Employee and Contractor Playing Restrictions
Employees and Contractors of the Operator, the Service Provider and any of the Operator's or Service Provider's third party contractors
such as licensors, software suppliers, partners or developers and their employees are prohibited from registering, playing the Games or
making transactions on the service, unless authorised to do so by a legally entitled Official of the Operator for test purposes only.
For the avoidance of doubt, no funds or winnings in accounts used in this manner may be withdrawn.
7.12 Site Activity Monitoring
Use of the site will be closely monitored to ensure that no customer is using the site with a frequency or in a manner which might suggest
that he or she is using it for bookmaking and we reserve the right to withhold any monies and/or suspend and/or terminate the registration
and/or account if the Operator considers that the site is so being used.
7.13 Suspicious Activity
If the Operator determines, or suspects, that a transaction is suspicious and involves or may involve financial crime or similar activity,
the Operator reserves the right to retain the amount of that transaction and any other transaction made by you. We shall be under no
obligation to provide you with any reasons for so doing. Where applicable this clause shall include collusion between players or
suspected collusion between players whether using our systems or other systems.
7.14 Gaming System Malfunction
The Operator reserves the right to withhold winnings and void wagers if a player manipulates the games in a fraudulent manner or the
Gaming System itself malfunctions. The definition of such a malfunction extends to an error in the published odds or pay tables, or a game not working in accordance with its published rules.
7.15 Player Staking
Players must pay for each wager from funds in their gaming account. If funds are not available the player will not be allowed to wager until further funds are deposited.
7.16 Autoplay Facility
In our Bingo game there is a function available to you that sets the number of cards you buy at every round and buys these cards automatically.
You can reset this at any time but as long as it is not reset, cards bought under the Auto Buy functionality will be deemed wagered by you.
An Autoplay Facility is available on several slots games and allows you to set the game to play out between 10 and 1,000 spins automatically for you.
You can select the number of spins you wish to play and each spin will be placed a minimum of 3 seconds after the previous spin.
You are able to stop the spins at any time. You are responsible for ensuring you are comfortable with the number of spins and the coin
size you select before committing to Autoplay. Once you press AUTO the spins will start in accordance with the settings you have specified.
Once commenced, the spins can only be stopped by pressing the STOP button. Pressing the STOP button will prevent further automatic spins
from taking place. The outcome of any spins prior to pressing the STOP button including any spin in progress at the time you press the STOP button cannot be reversed.
7.17 Game Wagering History
Players may request a full game wagering history by contacting Customer Support.
7.18 Demo Mode
The Operator's Demo Mode games are the same as the corresponding Play for Real version. Demo Mode versions of games allow you to play for 'fun' money that has no financial value.
7.19 Aborted Games
In the event of a game not being fully completed through the granting of standard one line, two line and full house prizes,
all stakes wagered will be returned to players within 48 hours, at which point a confirmation email will also be sent. For more information on our Aborted Games policy please contact our helpdesk.
8 Chat Rooms and Live Services
8.1 Chat Content Standards
The Operator may provide you with a chat facility via which you will be able to communicate with other users of the Service.
The Operator reserves the right to review the chat and to keep a record of all statements made on such facility.
As a condition of your use of the chat facility, you agree to adhere to the following rules:
i. You shall not make any statements that are sexually explicit or grossly offensive, including messages that are expressions of bigotry, racism, hatred or profanity.
ii. You shall not make statements that are abusive, defamatory or harassing or insulting to other users of the Service.
iii. You shall not make statements that advertise, promote or otherwise relate to any other online sites or ventures, discuss illegal activities or post personal details.
iv. You shall not make statements about the Operator or the Sites or any other Internet site connected to the Operator that are untrue and/or malicious and/or damaging to the Operator.
v. By opening an account you agree not to hold the Operator responsible for the publication of content in the Chat rooms.
vi. When using your webcam you shall not display any abusive behaviour or any sexually inclined behaviour.
The Operator reserves the right to suspend or even cancel your account in case the Chathost monitors such behaviour.
vii. You shall not use the chat facilities to collude with other players to gain an unfair advantage or to abuse bonuses.
8.2 Chat Monitoring Levels
The Operator actively reviews chat content and takes necessary action retrospectively. Chat hosts and chat monitors are employed to watch over the
chat content and should they feel that the content is unsuitable, will cease said activity. Chat hosts are identified by 'Ch' before their name.
We reserve the right to mute, suspend or cancel your account at our sole discretion if you do not comply with the rules of the Operator. Chat indicating suspicious activity may be reported to the MGA.
8.3 Unwanted Chat and Abusive Behaviour
You may use the 'ignore' feature to stop any unwanted content, alternatively you can report any complaints to the Operator at email@example.com
where they will be investigated. You may use the abuse reporting functions available to you within the game console to report any abusive behaviors by other Users.
You agree that the Operator and Service Provider as applicable are the owners of all rights to technology, software and business systems utilised on
the Operators website and that your use of these websites (and registration thereon) confers no rights whatsoever to intellectual property contained
or utilized therein. Use or publication by you of any item displayed on this website is strictly prohibited.
10 Submission of Information
suggestions, concepts and graphics) submitted to us or other players through this website will become our exclusive property and we shall not be subject
to any obligation of confidentiality and we will be free to use the information for any purpose.
11.1 ShinyBingo has the possibility to offer extra chat games next to the bingo game.
11.2 Participation of players in these extra chat games is not compulsive.
11.3 To participate in the chat games, a player needs to have purchased four or more cards completely from his/her balance meter. Players must have purchased tickets for the round using their balance meter to be eligible.
11.4 During one chat game, there is a maximum amount of winners. The maximum number can be set per game and can be changed between rounds any time,
till any number of one or more. It may be possible that there is no winner of a chat game from time to time. If this happens no prize money is awarded.
11.5 Won prizes will be added to the bonus meter. Bonuses won by chat games are of type 2, as described more into detail in section 10.5.
11.6 It’s not permitted to claim a chat game prize by putting the winning claim into the chat, when the claim not has been right. Offense to this
rule can lead to a temporary or permenant ban of the player from the chat games and/or ShinyBingo, such by judgement of ShinyBingo completely.
11.7 ShinyBingo reserves rights to refuse players from one or more chat games without any giving of reasons in advance or afterwards.
11.8 ShinyBingo reserves the right to change days, times and rooms where a chat game is active any time, as well as the frequency of the individual chat
games. ShinyBingo reserves as well the right to stop one or all chat games temporary or permanently, as well as to add new chat games. In all things meant by this article, no giving of reasons is required.
11.9 The Random Number Generator guarantees that players with equal chat skills on long terms have equally chances to win a chat game.
11.10 When there are special circumstances which cause we cannot select a winner for sure, for instance in case of a technical failure, ShinyBingo remains the right reserved to forfeith the prize of a chat game.
12.1 Limited Wagering Liability
The decision of the Operator will be final and binding on all matters and no further correspondence will be entered into. The Operators liability in
respect of any claim or loss will be limited to the stake paid by the Player.
12.2 Failed Networks Communication Liability
In particular, but without prejudice to the generality of the foregoing, the Operator will not be liable to any person: - in the event of force majeure, -
for the failure of, or damage or destruction to, the Operator's central computer system or records, or any part thereof, - for delays, losses, errors or
omissions resulting from failure of any telecommunications or other data transmission system, - for any delay resulting in non-receipt of any entry for a particular draw.
12.3 Events beyond the Operator's Control
The Operator will not be liable for any loss as a result of an act of God, an outbreak of hostilities, riot, civil disturbance, acts of terrorism, the act
of any government or authority (including refusal or revocation of any licence or consent), fire, explosion, flood, theft, malicious damage, strike, lock-out, or industrial action of any kind.
12.4 Liability Outside of These Terms
The Parties shall not commit nor purport to commit the other to honour any obligation other than is specifically provided for by these Rules and Regulations.
12.5 Card Liability
The Operator does not accept liability for damages which may be caused by the interception or misuse of Players' credit or debit card details on the Internet, unless stated to the contrary on the Operator's website pages.
12.6 Supremacy of English-Version of Terms
These Rules and Regulations constitute the entire agreement and understanding between the Parties. If there is a discrepancy between the English language
version of these rules and any other language version, the English language version is deemed correct.
12.7 Compensation Liability
You agree that you will only use the services provided by the Operator in accordance with these terms and conditions. You will compensate us in full for
any losses or costs (Including legal fees) which We or any member of our Group incur firstname.lastname@example.org arising from any breach of these terms and conditions.
The Service may include Software which may be downloaded and installed on the Players PC and/or mobile device.
The Operator hereby grants to the Player a non-exclusive, licence for the Use of the Software on devices owned or operated by the Player, subject to the terms and conditions of this Agreement.
The Player acknowledges that they will use the Software only for the purpose of Wagering and Managing their Account on the Service and undertakes that they
will not copy, modify, de-compile, re-engineer, assign, sell or undertake any other dealing in the Software, nor attempt to interfere with its correct operation.
14 Support, Disputes & Complaints
14.1 Customer Support
Customer support is available via email email@example.com and live chat
If you have a complaint about any aspect of the general conduct of licensed activities other than the outcome of a gambling transaction, the matter will be categorised as a 'complaint' and be processed through our internal complaints procedure. Where the complaint refers to the outcome of a gambling transaction the matter will be categorised as a 'dispute'.
14.3 Complaints and Disputes Process
We will handle your complaint or dispute in accordance with Malta Gaming Authority’s guidelines. Complaints and disputes will be considered by our customer service team in the first instance and may be escalated to the Operations Director, whose response and decision will be the final stage of the internal process. We will handle your complaint or dispute in accordance with Malta Gaming Authority’s guidelines.
We aim to provide you with a substantive response to your complaint as soon as practically possible and seek to resolve your complaint within eight weeks from the date we receive the complaint. Depending on the complexity of the complaint, our investigation may take longer than eight weeks to resolve. We will ensure that we write to you within eight weeks of the date we receive your complaint or dispute with either a final response or an update of the position explaining why we are not in a position to provide a final response, and when we expect to be in a position to do so.
14.5 Escalation Process
An advisor will log your contact, investigate your enquiry and respond to it. If your concern is not resolved at this stage you can escalate the complaint or dispute by referring the matter in writing addressed to our Operations Director using the email address firstname.lastname@example.org. We aim to keep you informed throughout the process. On receipt of your complaint we will email you and acknowledge that we have received your complaint, will confirm the particulars of your complaint and provide you with a copy of this procedure.
14.6 Final Response
The Operations Director’s response represents the final stage of the internal complaints and disputes procedure. In the case of a dispute (but not a complaint) you will be notified that if you still remain dissatisfied with that decision you have the right to refer your dispute to our Alternative Dispute Resolution entity, IBAS, at https://www.ibas-uk.com. A secondary option for raising a dispute is available via the Online Dispute Resolution (ODR) platform. Access to the platform is obtained at http://ec.europa.eu/odr.
14.7 Alternative Dispute Resolution
Alternative Dispute Resolution (ADR) involves the referral of unresolved disputes to an independent third party for adjudication. This includes unresolved disputes about the outcomes of gambling transactions. There is no charge to you for using this service. The details of our ADR entity are also held by the Malta Gaming Authority. The ADR entity reserves the right to reject disputes referred for resolution on the basis that they are frivolous or vexatious, but we are not permitted to refuse referral on that basis. The ultimate resolution may be made binding on both parties but does not deprive you of the right to pursue the matter in the courts. Details of all disputes referred to the ADR entity and details of the outcome will be provided by us to the Malta Gaming Authority.
15 Regional Offerings, Term and Amendments
15.1 Regional Offerings
The Operator may offer ShinyBingo branded games in different regions or languages. Although these offerings will be subject to their own terms and
conditions of use, where noted the overall terms and conditions listed at https://www.shinybingo.com/conditions will also apply.
15.2 Terms and Conditions Version and Amendments
These terms and conditions shall be valid from the first time that you become an end user until such time as you cease being an End User or Player or until such
time as we may amend them at which time the amended terms and conditions shall apply. Any changes to the Terms and Conditions will be notified to players in advance
and the player must re-confirm acceptance, before changes come into effect. These terms were last updated on 15th March 2021 (v150321) and supersede any previous Terms
and Conditions. We recommend players should review the terms and conditions on a regular basis and print out a copy for personal reference